Return and Cancellation
Important: If you receive an incorrect, damaged, or faulty product in your Cake Stuff order, please contact us immediately (within 2 hours at most), and we'll do our best to assist you and make you happy with your purchase. Payment for deposits and final payments can be made in cash, credit card, or checks payable to "Bakistan." If a check bounces, a specific fee as per Pakistani bank charges will be added to the outstanding amount. Once the order is delivered, no refunds will be given.
1 - Refund or cancellation is applicable only in specific scenarios, including online payment transaction failure and cases of natural calamities or grievances.
2 - Bakistan is not responsible for mistakes in the delivery address or incorrect details provided on the website, and refunds will not be given in such cases.
3 - Exchange of perishable and food items is accepted on the same day, subject to certain conditions.
4 - Refunds will not include tax, delivery charges, or credit/debit card processing fees under any circumstances.
5 - Bakistan is not responsible if the recipient is unreachable during delivery, and refunds will not be provided in such cases.
6 - A deposit is required to secure wedding cake orders, and cancellations must be made at least 24 hours before the preferred delivery date.
7 - Complaints are taken seriously, and photographic evidence may be required before issuing a refund.
8 - The maximum refund offered is the value of the cake and delivery charges if the damage is due to an issue on our end. Additional compensation is not available.
9 - Credit/debit cardholders may be subject to validation checks and authorization by the card issuer, and we are not liable for any financial loss or fraudulent activity once the order is delivered.
10 - We do not guarantee 100% replication of designs, and slight variations may occur due to technical limitations and the perishable nature of the products.
Disclaimer:
To secure your order and event date, a deposit is required, but it is limited refundable.
As a corporate cake company, Bakistan takes a specific number of custom orders per week to ensure proper attention to each order.
Hand-made decorative elements may need advance preparation, so cancellations require a notice of at least 3 full days or 72 hours for custom orders.
Cancelled 3 days or more prior to the order date: 100% of the order deposit will be returned.
Less than 1 day or 24 hours' notice: No partial credit will be received.
If your order is already completed, you will need to pick up and pay the remaining balance due.